Are you passionate about delivering exceptional service and building strong relationships? Do you enjoy solving problems, managing orders, and making sure everything runs smoothly for customers?
We’re looking for a proactive and organised Customer Account Co-ordinator to join our fast-moving team. You’ll be at the centre of our operations—managing key customer accounts, ensuring a seamless order journey, and working closely with teams across the business.
If you’ve got a sharp eye for detail, love working in a collaborative environment, and want to play a key role in how we serve our national customer base—this is the role for you.
Managing pricing, invoicing, and reporting using systems like SAP and Tableau
Work cross-functionally to resolve queries and keep customers informed
Manage key customer accounts, cash collection
Engaging with key stakeholders
Ensuring orders are processed accurately and on time
Proactively monitor and maintain the order book, spotting and solving issues before they impact service
Promote our digital tools and help customers transition to self-service platforms
Drive service improvements by identifying trends and suggesting solutions
About you
You’re someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering a great customer experience. If you’re organised, proactive, and confident working across teams, you’ll feel right at home in this role. Your ability to stay calm under pressure and juggle competing priorities will be key to your success.
We’re looking for someone who has:
Strong communication and relationship-building skills
A keen eye for detail and the ability to manage multiple tasks and deadlines to completion
Experience in customer service, sales admin, logistics, or order management
Confidence using systems (SAP experience is a bonus) and Microsoft Office
You’ll ideally bring:
GCSEs in Maths and English (Grade 4/C or above)
A proactive, positive attitude with the confidence to take the lead when needed
At Heidelberg Materials in Syston, we’re proud to be at the core of the construction industry – quite literally laying the foundations for homes, schools, hospitals, and more. You’ll be joining a supportive, close-knit team where your decisions matter and your voice is heard. Here’s what we offer:
A competitive salary and comprehensive benefits
The chance to work in a high-impact, central role
Real career progression in a global company
A culture that values teamwork, initiative, and doing the right thing
A fast-paced, dynamic environment where no two days are the same
Ready to take control of the day and make an impact where it counts?
Apply now and become a key player in our success story.
