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Turning sales into cash
- Contacting Customers: Make routine calls or send emails to remind customers about upcoming or overdue payments.
- Recording Payments: Log received payments accurately into the system and update customer account details.
- Supporting Senior Team Members: Assist more experienced collectors with follow-ups, documentation, and escalations.
- Maintaining Records: Keep track of communication history and payment status for assigned accounts.
- Basic Reporting: Help prepare simple reports on outstanding balances or daily collection activity.
- Learning Company Procedures: Understand and follow internal processes for collections, customer service, and data handling.
What you bring:
- Strong Communication Skills: Able to speak clearly and professionally with customers, both over the phone and in writing.
- Attention to Detail: Careful when recording payments and updating account information to ensure accuracy.
- Willingness to Learn: Open to training and feedback, with a proactive attitude toward developing knowledge of systems and processes.
- Team Player Mentality: Comfortable working collaboratively with colleagues and supporting wider team goals.
